Refund Policy
When to contact us
Contact support if credits were charged but a completed export was not delivered, if there was a billing error, or if the service materially failed because of a verified platform issue. Include your account email, order reference, and a description of the problem; do not attach original photos unless requested securely.
Credits and completed exports
When rendering or private storage fails after a charge, we aim to restore the credits actually charged. Credits used for a successfully delivered standard export are generally not refundable except where required by law or where we confirm a service error.
Review
Requests are reviewed case by case using payment and export records. Chargebacks, fraudulent use, or attempts to obtain duplicate exports may result in account restrictions. Mandatory consumer rights in your jurisdiction take precedence over this policy.
Subscription allowances and recommendation rewards
Failed exports restore the credits actually charged. If the original subscription allowance has expired or refreshed, its refund is credited as one-time compensation rather than reviving the old allowance. Monthly refresh and subscription-end expiration are separate from payment refunds.
Invitation links and campaign emails
Invitation links and public posts are separate reward campaigns and may be combined. Opening or copying a sharing panel and subscribing to emails earn no credits. Valid visits require five seconds of foreground visibility and server verification; qualifying rewards arrive immediately, subject to identity, deduplication, limits, budget and campaign dates shown on the reward page. Each invited new user who registers and verifies their identity earns the inviter 2 credits. Payments earn no invitation rewards. Previously awarded rewards remain recorded; any successful refund of a historically rewarded first order, or confirmed fraud, reverses the corresponding reward once. Insufficient one-time credits create a recovery amount offset against future sharing rewards; subscription credits are not used and balances do not become negative.