Refund Policy
When to contact us
Contact support if credits were charged but a completed export was not delivered, if there was a billing error, or if the service materially failed because of a verified platform issue. Include your account email, order reference, and a description of the problem; do not attach original photos unless requested securely.
Credits and completed exports
When rendering or private storage fails after a charge, we aim to restore the credits actually charged. Credits used for a successfully delivered standard export are generally not refundable except where required by law or where we confirm a service error.
Review
Requests are reviewed case by case using payment and export records. Chargebacks, fraudulent use, or attempts to obtain duplicate exports may result in account restrictions. Mandatory consumer rights in your jurisdiction take precedence over this policy.